TOSHIBA TEC Europe puts at your disposal the best coverage of the continent with on-site services by Retail and Industry specialists. Our thorough knowledge of the systems involved and our sharp awareness of their critical importance for you allow us to claim that we offer our customer the most appropriate answer to their service requests on both TOSHIBA TEC and non-TOSHIBA TEC products. On-site repairs and preventive maintenance are performed by expert service engineers. Our Service Level Agreements are adapted to your specific requirements in terms of response time, fix time, days and/or hours of coverage. Special agreements with respect to consumables or spare parts can be foreseen. We insist that our customers always sign a maintenance contract for the software they are using; this is to make sure that they always dispose of the latest version without having to bother about licence fees for the upgrades. |